Order Processing:

·         We try our best to ensure all Items marked ‘in stock’ are dispatched within 24 hours.  If there is any significant delay we will contact you.

·         If an item is listed as ’available to order’ this will generally be dispatched within 3 – 5 business days.

·         For orders with multiple items we may remove original packaging to maintain our competitive shipping prices.

 

Delivery:

·         All our smaller items (for example tubes, pumps, and clothing) will be shipped by Australia Post Express Post bag. 

·         Larger items (for example helmets, trainers and scooters) will be shipped by Courier service to ensure the best rate.  Most packages go through TNT, Fastway or Couriers Please with a signature required on delivery.

·         Country and Rural areas may take up to 7 – 10 business days.

·         A Tracking Number will be provided where possible.

·         We currently do not offer an International Shipping option, however please contact us with your requirements to sales@bikeforceclarkson.com.au for a quote.  Some overseas purchases may incur additional fees/taxes in the destination country, this will be up to the customer to pay.

 

Shipping Damage:

·         If the goods look damaged on delivery or you are in any doubt about their condition, then please do not sign for it ‘in good order and condition’.  Simply reject the delivery and contact us for a replacement.

 

 

Returns / Exchanges:

·         Please contact us by email or phone to obtain further information.

·         Postage costs will not normally be refunded.

·         Returned items must be sent back in the condition received including packaging.