General terms & conditions

PLACING YOUR ORDER - 

When placing your order please ensure you have selected the correct item(s), including size and colours when applicable, as once your order has been shipped we will be unable to change this and you will have to return your order to make an exchange (more details below in returns)

If you would like to add anything to your order, we should be able to arrange this providing that your order has not been sent. Please call us as soon as you can with your order/invoice number and we will do our best to get your order filled.

 

SHIPPING - 

We aim to get all orders packed and sent out within 1 – 3 business days. If there is an issue with stock, inaccurate ads or other reasons we will contact you with a solution within 48 hours of your order being placed (Sundays and public holidays will add to this time) 

All of our items are sent through Australia Post with a tracking number, orders over $250 will be sent with a signature on delivery. At this point in time if you would like a signature for your order under $250 please contact us straight away to arrange this. 

Whilst we will do everything we can to help with lost or stolen parcels unfortunately this is out of our control and a refund will not be issued.

 

RETURNS / REFUND - 

If we have sent you the wrong item or the item you ordered has different information / pictures in the ad we will work with you to exchange the product for you as quickly as possible. 

If your product has arrived to you in a 'non-working' or damaged condition please let us know within 5 days of receiving your order for a super-fast resolution.

If you have made an incorrect selection or have changed your mind we can still work with you to arrange an exchange.  If you would like to swap your item simply contact us to arrange the exchange, you will need to pay the return and re-send postage costs for the exchange.  Refunds for incorrect items ordered will be issued via a store credit.

 Please contact us if you have any questions or if you feel we have missed something that may apply to you.

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