General terms & conditions

TERMS & CONDITIONS

Online Ordering, Click & Collect, Shipping, and Returns Policy

By completing a purchase on our online store, you agree to be bound by the following terms and conditions. Please read them carefully before finalizing your order.

1. Order Accuracy & Modifications

  • Review Before Purchase: When placing your order, please ensure you have selected the correct item(s), including size and colours where applicable. Once an order has been shipped, we are unable to alter or modify the items, and you will need to follow our standard return process to make an exchange.

  • Order Additions: If you wish to add items to an existing order, we can accommodate this provided that your order has not yet been dispatched. Please call us as soon as possible with your order or invoice number, and we will do our best to fulfill your request.

2. Click & Collect Policy

  • Identity Verification: For security purposes and to prevent fraudulent purchases, all Click & Collect orders must be collected in person by the individual who placed the order online.

  • Required Documentation: Upon collection, you will be required to present a valid, government-issued photo ID (such as a driver’s license or passport) alongside your digital or printed order confirmation. The name on the identification must precisely match the name on the order. We are strictly unable to release orders to third parties or without appropriate identification.

3. Shipping & Delivery Policy

  • Dispatch Timeframes: We aim to pack and dispatch all standard orders within one to three (1–3) business days.

  • Inventory or Listing Issues: In the event of stock shortages, inventory discrepancies, or inaccurate advertisement listings, we will contact you within 48 hours of your order placement to provide an alternative solution.

  • Carrier & Tracking: All items are shipped via Australia Post and include a unique tracking number.

  • Signature Requirements: For added security, orders valued over $250 will automatically require a signature upon delivery. If your order is under $250 and you explicitly require a signature on delivery, please contact us immediately after order placement to arrange this.

  • Lost or Stolen Parcels: While we will provide full administrative support to help you locate lost or delayed parcels through Australia Post, transit issues are ultimately outside of our logistical control. Consequently, refunds or replacements will not be issued for items that are lost or stolen after they have been successfully dispatched.

4. Returns & Refunds Policy

We are proud to offer a generous 100-day return policy to ensure complete satisfaction with your purchase. Returns are governed by the following criteria:

  • Incorrect or Misdescribed Items: If we have accidentally sent you the wrong item, or if the product does not match the information or images provided in our advertisement, we will work with you to arrange a swift product exchange at no additional cost to you.

  • Damaged or Faulty Goods: If your order arrives in a "non-working" or physically damaged condition, please notify us within five (5) days of receiving your order so we can provide a fast-tracked resolution.

  • Change of Mind & Incorrect Selections: If you have made an incorrect selection or have changed your mind, you are welcome to return the item within 100 days of purchase for an exchange. The item must be returned in its original, unused, and resalable condition.

  • Postage Costs & Store Credits: For all change of mind or incorrect selection returns, the customer is responsible for both the return postage and the re-sending postage costs required for the exchange. If an exchange is not sought, refunds for incorrect selections or change of mind items will be issued strictly in the form of a store credit.