Customer service

Call us (08) 6200 8757
Send us an email [email protected]
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Information
Frequently asked questions
01. BFC FAQ
  • Where are you located?

    • Bike Force Clarkson is located in Clarkson, Western Australia. You can find us at Unit 12A, 60 Keylargo Drive, Clarkson WA 6030. Drop by for expert advice and to check out our full range in-store!

  • What are your store hours?

    • Monday, 9 am–5:30 pm

      Tuesday, 9 am–5:30 pm

      Wednesday, 9 am–5:30 pm

      Thursday, 9 am–7 pm

      Friday, 9 am–5:30 pm

      Saturday, 9 am–5 pm

      Sunday, 11 am–3 pm

  • Can I buy bikes and accessories online?

    • Yes! You can shop our entire range of bikes, parts, and accessories online at www.bikeforceclarkson.com.au with the option for delivery or in-store pickup.

  • Do you offer delivery?

    • Yes, we deliver Australia-wide. Shipping costs and times vary depending on the item and your location. Some products qualify for free shipping—details available at checkout.

  • Can I pick up my order in-store?

    • Absolutely! Select the Click & Collect option at checkout and we’ll notify you as soon as your order is ready to be picked up from our Clarkson store.

  • Do you assemble bikes before delivery?

    • For in-store pickups, bikes are fully assembled and safety-checked by our expert mechanics.

  • Do you service and repair bikes?

    • Yes! We offer professional servicing and repairs in our fully equipped workshop. From basic tune-ups to full overhauls, our experienced team has you covered. Book a service online or call us.

  • What payment options do you accept?

    • We accept Visa, Mastercard, AMEX, Afterpay, and in-store EFTPOS. Layby options are also available for in-store purchases.

  • What is your return policy?

    • We offer returns or exchanges within 100 days for unused items in original packaging. Please contact us before sending anything back so we can assist you with the return process.

  • Do you offer bike fitting services?

    • Yes, we offer professional bike fitting to ensure maximum comfort and performance. Contact us to book a session or find out more.

  • Can you help me choose the right bike?

    • Of course! Whether you're new to cycling or upgrading your current ride, our knowledgeable team is here to help find the perfect bike for your needs, riding style, and budget.

  • Do you sell e-bikes?

    • Yes, we have a great selection of electric bikes including commuter, mountain, and leisure models. Visit us in-store for advice and to book a test ride.

  • Do you sell gift cards?

    • Yes! Bike Force Clarkson gift cards are available in-store and online and can be used for products or servicing—perfect for any cyclist.

  • Who can I contact if I have more questions?

    • You can contact Bike Force Clarkson via:

Opening hours
Monday09.00 -17:30
Tuesday09.00 -17:30
Wednesday09.00 -17:30
Thursday09.00 -17:30
Friday09.00 -17:30
Saturday09.00 -17:00
Sunday11.00 - 15.00
Contact information
12A / 61 Key Largo Dve Clarkson, 6030, WA , Australia ABN - 49 650 799 821 (08) 6200 8757 [email protected]
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