Shipping & returns
Shipping & Returns
Everything you need to know about what we ship, what we can’t and how to return items can be found below, everything else can be found by clicking 'terms and conditions' link at the bottom of any page.
$99 Free shipping
We offer free shipping Australia wide on most orders over $99, due to a factor of reasons some items that we are unfortunately unable to ship, the few exclusions are listed below.
BIKES- Due to dealer restrictions out of our control we are unable to ship ANY of our bikes, all bikes must be collected from our store without any exceptions.
DANGEROUS (flammable) GOODS- We use Australia Post for the majority of our shipping and they are unable to carry any dangerous goods. This will mainly affect our 'Bike Care' category with aerosols and other items such as CO2 canisters included. If you add these to your cart you will have to pick up your order from Bike Force Clarkson.
LARGE ITEMS- Larger items include, but not limited to, car racks, baby seats, indoor trainers, trailers, pannier racks, scooters, wheels etc. In this case we invite you to either email us with what you are wanting to order and your shipping address so we can quote on shipping or alternatively continue through with your check out and we will be in touch to confirm shipping costs and if required refund your order should the shipping be too high.
COUNTRY & REGIONAL- All orders that fit in an XL AusPost bag will be included in our free shipping policy, all other orders may attract additional shipping.
Some orders may be removed from the original packaging to fit into our postage bags, packaging will be sent with the products when space is available. If you would like the product to be sent in its original packaging, such as items for a gift, please advise us in the order notes.
RETURNS / EXCHANGES
-We offer a 100 day exchange policy where you can simply return part of, or your whole order for a full refund minus postage costs incurred.
- Please contact us through your preferred method prior to returning your goods to ensure a silky smooth process.
-If you are retuning your order because you have changed your mind / ordered the wrong size or item we will refund the purchase price less postage costs, for example if you order a tube ($10) and pay our regular postage cost ($10) we will refund the $10 cost of the tube. If you order a pair of shoes at $300 that falls well within our free postage over $99, we will refund less our postage cost of $18 ($282 refund).
- If we have shipped your order incorrectly please get in touch with us to see if we can rectify it without any hassle for you, whilst we aim to get it right at the start sometimes things may go wrong.
-All goods returned must be in brand new and unused condition with original packaging (if sent with packaging). Any goods returned outside of these conditions will not be refunded.